High load in processes "gdagentui.exe" and "avkwctlx64.exe"

Problem Description

After changing the code signing to the modern Microsoft Azure Code Signing (ACS, see changelog under "General modifications"), there may be a high load in the processes "gdagentui.exe" and "avkwctlx64.exe" on systems with a missing root certificate.

Im G DATA Administrator wird die Fehlermeldung "program files modified or broken" angezeigt.

Solution

To solve the problem, you just need to install the "Identity Verification Root Certificate Authority 2020" certificate from Microsoft.

  1. Visit https://www.microsoft.com/pkiops/docs/repository.htm.

  2. Navigate to the "Identity Verification Root Certificate Authority 2020" certificate with the thumbprint f40042e2e5f7e8ef8189fed15519aece42c3bfa2.

  3. Download the certificate and install it

If you have any questions, our business support is available to you free of charge at any time. Contact G DATA Business Support