G DATA Business Solutions: Debugging with DebugView: Windows Client, ExchangePlugIn

With this guide, you can debug various components of G DATA Security Client (Windows).

These include:

  • The "G DATA Security Client" service

  • The "G DATA Proxy" service

  • The "G DATA Scanner" service

  • The client’s Internet update

  • The ExchangePlugIn

1.

Download the DebugView tool and create the necessary keys according to the table: DebugView.

If you have set a registry key for debugging the AVKProxy or AVKScanP processes, the computer must be rebooted once. For the AVKClient, InternetUpdate and Exchange services/processes, restarting the corresponding service/process is sufficient.

2.

Open the DebugView tool.

3.

In the menu bar under Capture, activate the Capture Global Win32 option.

4.

In the DebugView, change the display from milliseconds to time (CTRL-T).

For longer logs, additionally have the outputs written directly to a file (File > LogToFile). Choose a path with sufficient storage space.

5.

To debug, reproduce your problem now. If you want to debug a function or service, restart it(s) now.

6.

If the necessary data is included, then save the DebugView log via File > Save.

7.

After saving the log, set the DebugLevel to 0 or remove the entire DebugLevel entry.

8.

If necessary, send our G DATA Business Support the log file, with additional information if necessary: Contact Support.