Virus signatures are not updated automatically

Problem Description

In rare cases it can happen that the ManagementServer no longer performs automatic virus signature updates. In G DATA Administrator you will notice that the Icon symbol in the notification overview is shown with a red exclamation mark.


In this case, all you need to do is to restart the service G DATA Management Server once:

  1. Open the Service Management (click on the Windows icon in the lower right corner of your system tray and type the word Services. Now click Services in the search results).

  2. Right-click on the G DATA Management Server line.

  3. Select Restart from the menu that opens.

The G DATA Management Server should now automatically update the signatures again.

If you have any questions, our business support is available to you free of charge at any time. Contact G DATA Business Support