Installation of the iOS endpoints for the G DATA Mobile Device Management

Preliminary Information

This guide describes the necessary steps to add iOS devices to the G DATA Mobile Device Management.

In the first scenario, the administrator has the device to be installed locally. In the second scenario, the device is not accessible to the administrator.

In both cases, the administrator first determines for which profile (for MES partners also for which client) the device to be installed is intended and creates the corresponding QR code. Several devices can also be added at the same time, as the QR code created by the administrator does not contain any device-specific information. The QR code contains licence data, profile assignments and, if applicable, client information. In this way, all devices of a client with the same profile can be installed using the same QR code.

System requirement is iOS 15 or higher.

Please note the port overview and firewall rules and whitelist the necessary host if required!

Installation

Installation scenario 1: The device is present
Step Action

1.

Open the G DATA Administrator.

2.

Log in to G DATA Administrator with an authorized Windows user (administrator rights) or a user stored in G DATA user management.

3.

Switch to the Clients object in the object selection.

4.

Choose the Mobile Device Management object in the object selection.

To display G DATA Mobile Device Management in the module area, G DATA Management Server must connect to our cloud server. To do so, it needs your license data (username and password).

If you receive error messages at this point, please check that your credentials are correctly stored in G DATA Management Server.

5.

Click Add new device.

6.

Choose the desired profile.

7.

Click Start.

8.

Choose On-Site installation.

9.

Scan the displayed QR code.

For the installation, the iOS device must be in supervised mode. Detailed instructions on all the steps required on the mobile device can be found here.

10.

After installing, open G DATA iOS Endpoint.

11.

Enter a freely selectable device alias in the designated field. This alias name is used by the administrator to uniquely identify and assign the device in G DATA Mobile Device Management.

12.

Click Connect.

13.

Your device is now protected and is already synchronized with G DATA Mobile Device Management.

14.

If you have several clients with Android devices in your system, repeat the steps for each client.
Installation scenario 2: The device is not present
Step Action

1.

Open the G DATA Administrator.

2.

Log in to G DATA Administrator with an authorized Windows user (administrator rights) or a user stored in G DATA user management.

3.

Switch to the Clients object in the object selection.

4.

Choose the Mobile Device Management object in the object selection.

To display G DATA Mobile Device Management in the module area, G DATA Management Server must connect to our cloud server. To do so, it needs your license data (username and password).

If you receive error messages at this point, please check that your credentials are correctly stored in G DATA Management Server.

5.

Click Add new device.

6.

Choose the desired profile.

7.

Click Start.

8.

Choose Remote installation.

9.

You will now see a QR code. Below the codes you will find a button that allows you to easily copy the email template for your users and send it with your email program.

There is a guide covering all the steps that need to be performed on the iOS device. You can add the link Add iOS device to the G DATA Mobile Device Management to the email.

10.

Once a user has performed the instructions, you will see the device on the status page of your G DATA Mobile Device Management.