G DATA Mail Protection
Quarantine
Quarantine lists infected emails.
You can view the most important email information at a glance, including
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status,
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mail ID,
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sender,
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recipient,
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subject,
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and date received.
If an email was moved to quarantine, parts of the email were detected as infected, either when the email arrived or during a rescan. If you specified in the server settings that Microsoft Exchange Online quarantine should also be managed through our G DATA Web Portal, those emails also appear in the list.
You have several options for handling these quarantined emails.
Delete Emails
You can remove a single email from quarantine using the delete icon
in the email’s action bar or by clicking the Delete Email button on the email’s details page. Click the email’s list row to open the details pane.
Show Screenshots
To delete multiple emails, select their checkboxes and choose Delete Selection from the menu. Open the menu using the three-dot control that appears as soon as you select a checkbox.
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Older emails are automatically deleted after 30 days unless you have configured a different retention period for quarantined emails in the Behavior menu.
View an Email
To view an email in this list, click 
.
The email’s headers and content appear on the left.
The details pane opens on the right side of the screen. Here you can see which email component triggered the G DATA Mail Protection protection components (attachment, URL, etc.). The information from the list row is also shown here.
Show Screenshots
Release Emails
Quarantined emails can be released for delivery to their recipients. The recipient then receives
a copy of the email addressed to them. The email also remains in quarantine until it is automatically or
manually deleted. If problems occur when delivering emails released from quarantine,
emails can be released multiple times.
The Status column shows whether an email has already been released.
| Exercise caution when deciding whether to forward an email reported as infected. Never release an email based solely on assumptions. Simply knowing the sender of an email or a particular website is not sufficient grounds for assuming a false Detection (false positive). Email senders or website operators may themselves be victims of a virus outbreak and unknowingly spread the infection. If in doubt, download the email (see the Download an Email section) and have the Detection reviewed by us! |
You can deliver a single email to its recipient using the release icon
in the email’s action bar or by clicking the Release Email button on the email’s details page. Click the email’s list row to open the details pane.
Show Screenshots
To release multiple emails to their recipients, select their checkboxes and choose Release Selection from the menu. Open the menu using the three-dot control that appears as soon as you select a checkbox.
Show Screenshots
Download an Email
You can download one or more emails, for example, to contact us about an email.
| The download is provided in a password-protected ZIP archive. The password is preset to the value required for uploading through our website: "infected". |
You can download a single email using the download icon
in the email’s action bar or by
clicking the Download button on the email’s details page. Click the email’s list row to open the details pane.
Show Screenshots
To download multiple emails, select their checkboxes and choose Download Selection from the menu. Open the menu using the three-dot control that appears as soon as you select a checkbox.
Show Screenshots