G DATA Mail Protection

Users have set up email redirection in Outlook. These emails do not arrive in the mailbox. What should I consider?

If G DATA Mail Protection is configured so that the MX record points to mailprotection.gdata.de, emails redirected by Outlook cannot be processed correctly. This is because Outlook sends these same emails back to us unchanged. Since we have already scanned and recognized these emails, they are rejected to prevent endless mail loops.

In this case, change the rule type in Outlook.
Instead of redirecting emails, create a forwarding rule in Outlook.
Outlook then sends us a new email that has not yet been scanned. This email is accepted, scanned again, and forwarded.