G DATA 365 | Mail Protection

Add MIME types and URLs directly from Quarantine to the Whitelist

This article describes how you can add files (MIME types) and URLs directly from Quarantine to the Whitelist.

Add senders to the Whitelist only in justified Exclusion cases. The mere fact that you know the sender of an email or a specific website does not justify an incorrect Detection (false positive). It can never be ruled out that senders of emails or website operators are themselves victims of a virus outbreak and unknowingly continue to spread the infection. If in doubt, have us review the Detection via have us review it!

In the interface of your G DATA 365 | Mail Protection, select Quarantine.

Search for the affected email in the quarantine list.

Click the email row.

The side panel opens:

Add MIME type from Quarantine to Whitelist

There, you can see

The name of the file or the URL that was detected
For file Detections, the MIME type and the size of the file

Click ADD TO WHITELIST.

You will be shown again what you want to add to the Whitelist.

Note that, in the case of a URL Detection, you add the URL to the Whitelist. In the case of a file Detection, however, you do not add the file itself, but the file type!

Confirm again that you want to add the selection to the Whitelist.