G DATA Mail Protection

Add MIME types and URLs to the whitelist directly from quarantine

This article describes how to add file types (MIME types) and URLs to the whitelist directly from quarantine.

Add senders to the whitelist only in justified exceptional cases. Simply knowing the sender of an email or a particular website does not establish that a Detection is a false positive. It is always possible that email senders or website operators have themselves fallen victim to a virus outbreak and are unknowingly spreading the infection. If in doubt, have the Detection reviewed by us!

In the G DATA Mail Protection interface, select Quarantine.

Find the affected email in the quarantine list.

Click the email’s row.

The side panel opens:

Add a MIME type to the whitelist from quarantine

The panel displays:

The name of the file or the URL that was detected
For file Detections, the MIME type and file size

Click Add to whitelist.

The item you want to add to the whitelist is displayed again.

Note that for a URL Detection, you are adding the URL to the whitelist. For a file Detection, however, you are adding the file type, not the individual file!

Confirm again that you want to add the selection to the whitelist.