G DATA 365 | Mail Protection

The quarantine

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The quarantine lists infected e-mails.

You can see the most important e-mail information at a glance with details of

  • the sender,

  • the recipient,

  • the subject,

  • the delivery date,

  • as well as the mail ID.

If an e-mail was moved to quarantine, parts of the e-mail were recognized as infected. Either when the e-mail was received or during a rescan. If you have specified in the server settings that you want to manage the quarantine of the Microsoft Exchange Online via our G DATA Web-Portal, these e-mails are also in the list.

There are several options for dealing with these quarantined emails.

Delete e-mails

You can remove an individual e-mail from quarantine by clicking on the Delete e-mail button on the e-mail’s details page. The detail window opens by clicking on the overview line of the e-mail.

Multiple e-mails can be deleted by marking the e-mails with a tick and selecting Delete selection from the menu. The three dots to open the menu appear as soon as you mark one of the e-mails with a tick.

Older e-mails are automatically deleted after 30 days, unless you have defined a different retention period for e-mails in the behavior menu a different retention period for e-mails in quarantine.

View e-mail

Mails in this list you can be viewed by clicking SehenAuge. On the left-hand side you will find the header and the content of the e-mail.

The detail window opens on the right-hand side of the screen. Here you can see which component of the e-mail has been targeted by the G DATA 365 | Mail Protection protection components (attachment, URL, etc.). The information from the overview line is also listed here.

Release e-mails

You can send a single e-mail to the recipient by clicking on the Share e-mail button on the e-mail details page. The detail window opens by clicking on the overview line of the e-mail.

We advise you to proceed with caution when deciding to forward an e-mail that has been reported as infected. Never release an e-mail based on assumptions alone. The mere fact that you know the sender of an e-mail or a specific website does not justify a false positive. It can never be ruled out that senders of e-mails or website operators are themselves victims of a virus outbreak and unknowingly spread the infection. If in doubt, download the e-mail (see paragraph download e-mail) and have the detection checked by us!

Multiple e-mails can be deleted by marking the e-mails with a tick and selecting Release selection from the menu. The menu can be opened via the three dots that appear as soon as you place a tick.

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Download e-mail

You can download one or more e-mails, for example to contact us regarding the content this e-mail.

The download takes place in a password-protected zip archive. The password is already assigned as you need it to upload via our website. It is "infected".

There are two download options:

  1. In the overview line of the e-mail you wish to download, click on SehenAuge. There you will find a button above the e-mail information to download the e-mail you have just opened.

  1. Select the e-mail (or several e-mails) with a tick and select Download selection from the menu. The menu can be opened via the three dots that appear as soon as you place a tick.