Personalized 24/7 support
Your direct contact at our headquarters in Bochum knows your environment and prioritizes your concerns.
TAM Service
A contact person who knows your environment – specially for XDR and MXDR
The Technical Account Manager (TAM) Service offers you extended, personalized 24/7 support. Your dedicated contact understands your IT environment and prioritizes your concerns. They help you resolve issues faster.
Your shortcut from the problem straight to the solution
Count on fast, personalized assistance. From installation through ongoing operations.
Migration made easy
During onboarding, we’ll work with you to uninstall your previous solution and roll out XDR/MXDR.
Resolve issues faster
Get direct assistance via remote support. Need to have suspicious malware checked? We’ll prioritize your case.
Sit back and relax thanks to our all-inclusive package
Your TAM actively supports you in getting the most out of your XDR or MXDR solution.
| Standard Support | TAM Service | |
|---|---|---|
| Support from the German headquarters via email and phone | ||
| 24/7 phone support | ||
| A dedicated contact person who knows your environment | ||
| Remote onboarding, including migration and rollout of XDR/MXDR | ||
| Direct assistance on your system via remote support | ||
| Support for integration with standard SIEM systems | ||
| Configuration checks twice a year with target/actual comparisons and best practices | ||
| Prioritized handling of feature requests and malware samples |
For G DATA XDR and MXDR
Add the TAM Service now
Do you have any questions? Would you like to add personal support directly to your G DATA XDR solution? Simply contact our team in Bochum—with no obligation.
Frequently asked questions about the G DATA TAM Service
What is the G DATA TAM Service?
The TAM Service is an extended, personalized 24/7 support service for your G DATA XDR or MXDR solution. Your Technical Account Manager is familiar with your environment and prioritizes your concerns. They actively support you in reducing risks and resolving issues more quickly.
For which products is the TAM Service available?
The TAM Service is available as an optional add-on for G DATA XDR. It is included with G DATA MXDR.
When and how can I reach my TAM contact?
Your Technical Account Manager is available 24/7 by phone and email. If necessary, they’ll assist you directly on your device using remote support software to resolve issues quickly and efficiently.
Does the TAM Service also help with questions about the add-on modules?
Yes, the TAM Service will of course also help you with questions about the add-on modules you can purchase for XDR or MXDR:
- Device Control
- Mobile Device Management
- Mail Protection
What do the configuration checks include?
As part of two configuration checks per year, your Technical Account Manager reviews your XDR or MXDR environment. During these checks, they compare the current configuration with recommended best practices. This helps identify opportunities for optimization and ensures the long-term effectiveness of your security solution.