Incident Response Service

Effectively contain and quickly resolve IT security incidents

Have you identified signs that your IT infrastructure has been compromised? We can help immediately: Our experienced Computer Security Incident Response Team (CSIRT) will assist you in assessing the situation and implementing emergency measures.

We respond! +49 234 97 62 800

Quickly contain and resolve IT security incidents

A dedicated incident handler provides you with continuous guidance throughout the crisis response. At the same time, we investigate the attackers’ methods – supported by our in-house malware analysis lab.

You’ll typically receive initial forensic findings within a few hours. We achieve this through a highly optimized toolchain, minimally invasive data acquisition, and rapid detection of compromises.

For our professionals, responding to IT security incidents is part of their daily routine. We act with experience and a solution-oriented approach in crisis situations to stabilize the situation.

Expertise when it counts

Attackers are mainly active outside regular office hours. That’s why we’re here for you 24/7. We assemble an emergency team specifically for you, comprising crisis management, IT forensics, and malware analysis professionals. As an APT response service provider recognized by the Federal Office for Information Security, we handle IT security incidents of any complexity. Upon request, we coordinate with the relevant investigative authorities.

#CyberVertrauen

Assessment & Containment
The primary goal is to gain clarity on the extent of the compromise and prevent further damage. Even during the initial consultation with the CSIRT to assess the situation, you will receive specific immediate measures to contain the incident.
Analysis
We conduct a detailed analysis of the attacker’s activities to gain a clear overview of the attack. This enables us to develop follow-up measures for your incident that facilitate an optimized and customized recovery.
Recovery
First, we help you establish emergency operations for your IT infrastructure. At the same time, we prepare the recovery of the rest of the network environment. An integrity check of restored systems based on your specific indicators of compromise is, of course, included.
Final report
Incident response concludes with a comprehensive final report. This contains detailed information on crisis management, a thorough forensic analysis based on the MITRE ATT&CK® Framework, and actionable recommendations.
Quick help thanks to the Incident Response Service
We respond! +49 234 97 62 800

Post-Incident Consulting

Optional

Upon request, we support you beyond the immediate incident response and assist your IT team with technical expertise during the transition from emergency operations to normal operations. We are also happy to advise you on the implementation of new security components or technologies.

Fortunately, G DATA Advanced Analytics employs highly trained IT security specialists. Many of them studied and graduated from the Horst Görtz Institute, so we know their capabilities.
Marcus Klein • Deputy Director, IT.SERVICES, Ruhr University Bochum (RUB)

Ruhr University Bochum (RUB)

The collaboration was excellent. In particular, the clear communication and the coherent action plan provided a solid foundation in this stressful situation.
Andreas Eckey • Information Security Officer, Westfalen AG

Westfalen AG

On the one hand, G DATA Advanced Analytics is a familiar name and a recognized company in the Ruhr region; on the other hand, the partnership also aligns with our strategy of collaborating with regional partners.
Philipp Sporckmann • Marketing Manager, Autohaus Kruft

Autohaus Kruft

In this exceptional situation, the collaboration with the specialists worked very well. We worked closely together and found solutions quickly.
Marcello Ficht • Head of IT, Magnetbau Schramme GmbH & Co KG

Magnetbau Schramme GmbH & Co KG

Thanks to G DATA CyberDefense, we feel very well prepared for an attack. We maintain close communication to keep our emergency plans up to date. After all, IT security is not a one-time process but requires continuous adjustments. The enemy never sleeps.
Klaus-Dieter Poppe • Head of IT Operations, City of Hamm

City of Hamm

Do you need help with a cyberattack?

Our experienced CSIRT will assist you in assessing the situation and implementing emergency measures.

We respond! +49 234 97 62 800

Additional services to strengthen your IT security

Guaranteed response times

We work together with you over the long term to improve your incident readiness. If an incident occurs, we’re there for you with guaranteed response times.