Incident response is teamwork
A dedicated incident handler provides you with continuous guidance throughout the crisis response. At the same time, we investigate the attackers’ methods – supported by our in-house malware analysis lab.
Incident Response Service
Rapid assistance in the event of cyberattacks
When a cyberattack strikes your company, one thing matters most: getting back up and running quickly. The G DATA Incident Response Service is here to help. Our experts analyze the incident, stop ongoing attacks, and guide you through the process of restarting your systems. This helps you maintain control—even when the situation is unclear.
Quickly contain and resolve IT security incidents
Speed is key
You’ll typically receive initial forensic findings within a few hours. We achieve this through a highly optimized toolchain, minimally invasive data acquisition, and rapid detection of compromises.
Established technical expertise
For our professionals, responding to IT security incidents is part of their daily routine. We act with experience and a solution-oriented approach in crisis situations to stabilize the situation.
Post-Incident Consulting
Optional
Upon request, we support you beyond the immediate incident response and assist your IT team with technical expertise during the transition from emergency operations to normal operations. We are also happy to advise you on the implementation of new security components or technologies.
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Fortunately, G DATA Advanced Analytics employs highly trained IT security specialists. Many of them studied and graduated from the Horst Görtz Institute, so we know their capabilities.
Marcus Klein • Deputy Director, IT.SERVICES, Ruhr University Bochum (RUB)
The collaboration was excellent. In particular, the clear communication and the coherent action plan provided a solid foundation in this stressful situation.
Andreas Eckey • Information Security Officer, Westfalen AG
On the one hand, G DATA Advanced Analytics is a familiar name and a recognized company in the Ruhr region; on the other hand, the partnership also aligns with our strategy of collaborating with regional partners.
Philipp Sporckmann • Marketing Manager, Autohaus Kruft
In this exceptional situation, the collaboration with the specialists worked very well. We worked closely together and found solutions quickly.
Marcello Ficht • Head of IT, Magnetbau Schramme GmbH & Co KG
Thanks to G DATA CyberDefense, we feel very well prepared for an attack. We maintain close communication to keep our emergency plans up to date. After all, IT security is not a one-time process but requires continuous adjustments. The enemy never sleeps.
Klaus-Dieter Poppe • Head of IT Operations, City of Hamm
Do you need help with a cyberattack?
Our experienced CSIRT will assist you in assessing the situation and implementing emergency measures.
What types of cyberattacks does the Incident Response Service help with?
Cyberattacks can take many different forms. That’s why a fast and targeted response is crucial. The G DATA Incident Response Service helps you assess the incident, implement appropriate measures, and safely restore affected systems to operation. Most importantly: You don’t have to deal with the attack on your own. Our experts support you from the initial analysis through to technical recovery.
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Ransomware attacks
Ransomware encrypts data, blocks systems, and brings business processes to a standstill. G DATA helps you manage the attack and plan the next secure steps. Specifically, this means: We perform IT forensic analysis of affected systems, guide you through the crisis, and assist with the recovery process. This ensures a clear process is reestablished in an emergency.
Insider threats
Not every attack comes from outside. In the case of insider threats, current or former employees, service providers, or partners exploit their legitimate access—either intentionally or through negligence. The consequences range from stolen data to sabotaged systems. G DATA helps you trace these incidents comprehensively and in a manner admissible in court: What access attempts occurred, what data is affected, and how can the damage be limited? Together, we’ll close the security gap.
Data breaches and data leaks
In the event of a data breach, a quick and thorough response is crucial. What data is affected? How did the access occur? What steps need to be taken now? The G DATA Incident Response Service helps you clarify these and other questions. Our experts investigate the incident, assess the situation, and support you with the technical investigation. This way, you’ll know what happened—and what to do next.
Business Email Compromise (BEC)
In Business Email Compromise (BEC), attackers use manipulated or compromised email accounts. These attacks often target payment authorizations, confidential information, or access to other systems. G DATA analyzes how the attack unfolded. We help secure affected accounts, prevent further damage, and implement appropriate countermeasures.
Advanced Persistent Threats (APT)
Advanced Persistent Threats (APT) are targeted cyberattacks that are often planned well in advance. They are usually directed at particularly valuable data, critical systems, or confidential business processes. Our experts investigate suspicious activities, analyze attack paths, and implement appropriate measures. This reveals what happened—and how similar attacks can be better prevented in the future.
Additional attack scenarios
Not every cyberattack follows a known pattern. DDoS attacks, malware, compromised cloud access, and attacks on individual systems also require a clear response. G DATA helps you understand the situation and take the right steps—without unnecessary panic—by drawing on experience, structure, and CyberVertrauen.
Who is the G DATA Incident Response Service intended for?
The G DATA Incident Response Service is designed for companies and organizations that need rapid assistance in the event of a cyberattack. The service is particularly well-suited for IT teams that require additional support in an emergency. This applies to companies of all sizes. But it’s especially relevant for organizations where outages can quickly lead to high costs—or where sensitive data, critical systems, cloud environments, or key business processes need to be protected.
For companies experiencing a security incident
If data has been encrypted or an attack is suspected, clarity is needed quickly. The Incident Response Service helps you assess the situation and confidently implement the next steps. This ensures you remain capable of taking action—even if not all details are known yet.
For IT professionals with significant responsibility
IT teams bear a great deal of responsibility in an emergency. They must protect systems, make decisions, and maintain operational stability. G DATA supports you in exactly that. We bring experience and technical expertise to the table. And we ensure that uncertainty is transformed back into control.
For companies without their own SOC
Not every company has its own Security Operations Center (SOC) or incident response team. That’s not a problem. With G DATA, you have experienced experts by your side. They assist with analysis, response, incident management, and the recovery of your systems.
For organizations with heightened security needs
Companies with sensitive data, critical processes, or high compliance requirements need a reliable partner in an emergency. The G DATA Incident Response Service helps thoroughly investigate cyberattacks and minimize risks in a targeted manner.
