Your G DATA invoice

Here you will find your customer number as well as your invoice number. Please include these as the payment reference with your payments to us. We can also assign your inquiries to our Accounting department using this information. The listed invoice date is the date your invoice is issued and is generally sent as a PDF attachment by email to the email address you have on file. Therefore, please always provide us with your current email address and your current mailing address!

Whether by chat or via the contact form, your G DATA Customer Service team is available to assist you with your request.

Simply choose your preferred method of contact.

Via chat

You can find our chat at the bottom right of our website.

Via our contact form

You can find a contact form for your written inquiry to our Accounting department or our Technical Support team here.

This lists your G DATA product with the corresponding item number, which we bill you for. In addition, the net price (price excluding VAT), the VAT, and then the total amount, which is composed of the net price and VAT, are specified. If you use our subscription model, you will automatically receive your invoice after the end of the service period, so that your systems remain seamlessly protected. The stated due date is the day by which your payment should have been received by us. The service period specifies the period of time during which, by paying your invoice, you are entitled to regularly obtain current virus signatures and program updates via Internet download.

You can view your invoice in your My G DATA area; alternatively, you can access it here. Credit card or PayPal are available for online payment . You can make a bank transfer using the data shown on the invoice. You will find our bank details at the bottom right of your invoice. Please include your customer and invoice number as the payment reference for bank transfers to us. This allows us to quickly assign and post your payment.