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Consumer

    • Help and workarounds
      • On Windows 7 (32bit) the update to the new prgramversion fails
      • The antivirus module could not be loaded
      • Date of the last update is not updated
      • Blocked email reception
      • MAC: Indication of incompatibility of system extensions
      • Error message: IUpdateAVK.exe is corrupt
      • No connection to the G DATA update server
      • Message "Component not available"
      • Message "Credentials invalid".
      • After the program update, web pages can no longer be accessed
      • Program update shows unexpected error or AntiVirus module cannot be loaded
      • Status "Next update: running" does not change
      • The tray icon is no longer visible
      • Virus scan stops
      • Removal of Engine B for obsolete versions (<25.5.11)
      • The boot scan
      • Remote maintenance by G DATA Support
      • Where do I find downloads in my browser?
      • How to reset or change your G DATA password
      • How to purchase a G DATA product
      • How to get in touch with us
    • G DATA cybersecurity solutions for various operating systems
      • Windows
        • General installation instructions under Windows
        • Information about the antivirus solutions
          • Entering your access data under Windows
          • Installation and setup with access data
          • G DATA Total Security including VPN - Installation and registration
          • Installation and setup with registration number
          • Activate an already installed G DATA product for Windows
          • Removal of G DATA installations
          • Software update
          • Updating virus signatures
          • ESetting up the browser web protection
          • Using G DATA Shredder
        • G DATA Firewall for Windows
          • Permit connections
          • Reset G DATA Firewall to its original state
        • G DATA VPN for Windows
          • Installing and setting up the VPN
          • Configuring the VPN
      • macOS
        • Entering access data under macOS
        • Installation and activation
        • First steps after installation
        • Software updates
        • Deinstallation
        • Activation of real-time protection
        • Performing the virus scan
        • Setting up browser web protection under macOS
        • Language settings
      • Android
        • Installing and activating G DATA VPN for Android
      • G DATA Mobile Security Android
        • Scope of functions
        • Licenses for G DATA Mobile Security Android
        • Installing the light version via the Playstore
        • Installing the Premium version via the Playstore
        • Installing the light version via APK file
        • Installing the Premium version via APK file
        • Deinstallation
        • Perform virus scan
        • Remove viruses permanently from the device
        • Basic information on web protection
        • Installing the web protection via the Playstore
        • Installing the web protection via APK file
      • iOS
        • Installation of Mobile Security under iOS
        • Entering the access data under iOS
    • Frequently asked questions
      • Installation and activation of your G DATA consumer product
      • Setting up the browser extension for G DATA Web Protection on macOS
      • How and what you can use G DATA Shredder for
      • The "Last update" date is not refreshed
      • G DATA Total Security including VPN - Installation and registration
      • How to purchase a G DATA consumer product
      • Download G DATA Software
      • Protect additional devices with a G DATA licence
      • How to extend your G DATA licence for PC
      • How to get in touch with G DATA
      • Where do I find the downloads in my browser?
      • G DATA Device Management: Transfer license
      • How to reset or change your G DATA password
      • How to install G DATA consumer products on your Windows PC
      • How to activate an already installed G DATA product for Windows
      • How to reinstall your G DATA software for Windows
      • Removing a G DATA installation from your PC
      • How to activate a G DATA license for multiple PCs
      • The status "Next update: running" does not change
      • I get the message "Your computer has been scanned". What happened?
      • Remove programme remnants with G DATA AVCleaner
      • The programme update shows an unexpected error / AntiVirus module cannot be loaded
      • Setting up the browser extension for G DATA Web Protection
      • G DATA VPN for Windows: Installation and activation
      • G DATA VPN for Windows: Configuration
      • Entering your access data under Windows
      • G DATA VPN for Android: Installation and activation
      • Entering your access data under iOS
      • G DATA Antivirus Mac - First steps after installation
      • G DATA Antivirus Mac Installation and Activation
      • Entering your access data under macOS
      • No connection can be established to the G DATA update server - what can I do?
      • How can I reset the G DATA Firewall to its original state?
      • The icon from my G DATA consumer product has disappeared from the Windows tray
      • The virus scan stops. What can I do?
      • Remote servicing by the G DATA Support
      • Where can I find my customer data?
      • Installing and activating your G DATA VPN
      • How do I change the language on my G DATA Antivirus Mac?
      • How to set up the G DATA Passwort Manager
    • Release Notes
      • Version 25.5.16
      • Version 25.5.15
      • Version 25.5.14
      • Version 25.5.13
    • My G DATA
      • G DATA Device Management: Transfer license
      • Extend license in My G DATA
      • How to activate your G DATA Upgrade Box and renew your license
      • Protect additional devices with a G DATA license
    • Interface descriptions of the products for home users
      • Security Center
        • Overlapping functions
        • Real-time protection
        • Idle scan
        • Firewall
        • Web protection
        • Spam protection
        • Virus guard
        • Browser and app protection
        • License
      • Virus protection
      • Firewall
      • Backup
      • G DATA Password Manager
      • G DATA Tuner
      • Parental Control
      • Encryption
      • The Autostart Manager
      • Device control
    • Information on special tools in the G DATA world
      • The G DATA AVCleaner
      • G DATA Identity Protection
  • Consumer
  • Documentation of G DATA Consumer Products

Documentation of G DATA Consumer Products

Welcome to the official G DATA documentation for all aspects related to our products for home users.

  • General help as well as tips and tricks around the G DATA product family

  • Product information sorted by operating system

  • Information about My G DATA

  • Release Notes

  • Information on specialized tools

  • Frequently asked questions

  • Interface descriptions of the products for home users

Help and workarounds

Content © 2023 G DATA CyberDefense AG. All rights reserved.
This page was built by using the Antora default UI, The source code for this UI is licensed under the terms of the MPL-2.0 license

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