Where can I find my customer data?
We attach great importance to the protection of your personal data. Therefore, we use authentication at various points to protect your data and settings from unauthorised access. Through a combination of your personal data we can still uniquely identify your licence or product.
Your personal data can be found in various places in your documents and in your software.
If you purchased your G DATA product in a retail box, you will find your registration number on the inside of the box.
If you have purchased your G DATA product as a download order, you will have received an email from firstname.lastname@example.org. In this email you will find your registration number.
If you have purchased a product directly from the G DATA Shop, Software will be activated immediately is selected in the shopping cart. You will receive your access data by email after the purchase. In this case, it is no longer necessary to enter a registration number. It may take about 5 - 10 minutes after purchase until you receive the e-mail. Check your spam folder if necessary.
If you need further assistance with installation and activation, this article can help you:
You will find your customer number, invoice number and username on your invoice.
In your personal area, you can find your username in the menu at the top right under your name. Simply mouseover your name and your username will be displayed along with other functions.
You can view your username in the software as follows:
① Start your G DATA software
② Click on the "cogwheel" icon in the top right-hand corner
③ Then click on "Updates"
If you have received a overdue notice, you will find your customer number and the invoice number there.
You can reset your password following these instructions.