G DATA 365 | Managed XDR

User management

Persons are created as users who are to be given permission to manage the portal and/or the products it contains in your G DATA Web Portal.

During Kick off you define which of your employees should be assigned the role of IT Operation Manager. Our G DATA Security Operations Team will set up a corresponding user for this employee during onboarding.

This user can be used to create and manage all other required users.

Only one user with IT Operation Manager permissions can be created. All other users will be assigned the roles you have created afterwards. The IT Operation Manager cannot be deleted.

Management within the portal

G DATA 365 | Managed XDR users

Create user

You can create a new user by clicking the + New User button. The user is created with their e-mail address.

Group mailboxes may not be used at this point for data protection!

Mandatory fields are: E-mail address, last name, the organizational unit to be assigned and the language.

Once you have created a new user account, our backend will send a confirmation e-mail to the specified address. The user can then confirm their e-mail address and set a personal password.
You log into the G DATA Web Portal using your e-mail address and password.

Optionally, you can already assign the intended role of the user in this step, though this can be done at a later stage.

As long as the user has not been assigned a role, they can already log in to portal.gdata.de, but they do not yet have access to the available data. They will only see this data once they have been assigned a role.

Storing your employee’s first name is also optional.

Create user
G DATA 365 | Managed XDR users

Open the detailed view

If you wish to edit, temporarily disable or delete a user, click once on the line of the user. A details window will open on the right side of the screen.

G DATA 365 | Managed XDR users

Here authorized users can edit:

1

Personal data

You will find the user’s personal data in the detail window. Permitted users can change the name and surname by clicking the desired row.

This is not possible if it is a read-only user.

2

2-factor authentication

This toggle can be used to reset 2-factor authentication.

3

Working area

You can move the user to a different organization unit here.

You can also assign roles here. To do this, click on the existing role. A drop-down menu will open, from which you can select the desired role.

4

Account information

Here you can see some details of the selected account. At this point, you have the option of deactivating the account (or reactivating inactive accounts).

5

Delete user

Use this button to permanently remove the selected user.

If you delete a user who is part of the emergency chain, you will receive a notification at this point. If it was the only user left within the emergency chain, you must specify another user as substitution at this point.

Sort, filter and search users

G DATA 365 | Managed XDR users

You can sort the users by name, first name, e-mail address as well as search for them.

If you want to see all users of an organizational unit, there is a separate filter function. This is where you can filter the entries by active or inactive and by the current organization unit.