G DATA 365 | MXDR
Uninstalling the agent on a Microsoft Windows system
The easiest way to uninstall an G DATA Agent is to initiate the uninstallation via the G DATA Web Portal. If you choose a different method, you will need an uninstall token. You can obtain this from our G DATA Security Operations Team.
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Log in to the G DATA Web Portal. |
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Go to the Endpoints view and open the detail panel of the endpoint where you want to remove the G DATA Agent. To do this, click on the corresponding endpoint in the overview list. |
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Click Uninstall Agent. 
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If you want to permanently remove the device from the monitoring, activate the checkbox Remove endpoint from the endpoint list now. If this is a temporary uninstallation of the agent, the endpoint can remain in the list so that the assignment to the organization unit is retained. 
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The agent is uninstalled as soon as the endpoint is accessible. |
Local Uninstallation
As an alternative to the method outlined above, you can also uninstall the endpoint locally.
| You will need an uninstall token for the uninstallation methods described below. To do this, you must contact our G DATA Security Operations Team. We recommend uninstalling via the G DATA Web Portal, as you can do this yourself. |
Uninstallation via Microsoft Software Installer (MSI)
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| This method only works if you used the Microsoft Software Installer (.msi file) for the installation. |
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Open the command line tool on the system where you want to uninstall the G DATA Agent. |
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Run the following command.
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After uninstalling, the G DATA Agent is removed from the system. Finally, restart the system. |
Uninstallation via Windows settings
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| This uninstallation method is only available if you used the Windows Standard Setup (.exe file) for the installation. |
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Open the Windows settings. |
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Select Apps and open Installed apps. |
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Go to the G DATA Agent entry and select Uninstall from the context menu. This will start the agent’s uninstall routine. |
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In the window that opens, click Next. |
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Enter the uninstall token and click Next. This starts the uninstallation process. |
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Restart the system to complete the uninstallation. |
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