G DATA 365 | Mail Protection

Add MIME types and URLs directly from quarantine to the whitelist

This article describes how you can add files (MIME types) and URLs directly from quarantine to the whitelist.

Only add senders to the whitelist in justified exceptional cases. The mere fact that you know the sender of an e-mail or a specific website does not justify false positives. It can never be ruled out that email senders or website operators themselves are victims of a virus outbreak and are unknowingly spreading the infection. In doubt, check the file or URL by us!

1

Select Quarantine in the interface of your G DATA 365 | Mail Protection.

2

Find the affected e-mail in the quarantine list.

3

Click on the row of the e-mail.

4

The side window opens:

MIME Type von Quarantäne auf Whitelist setzen

5

You will see there

  • The name of the file or the URL that was detected

  • In the case of file recognition, the MIME type and size of the file

Click Add to whitelist.

6

What you want to add to the whitelist will be displayed again.

Please note that if a URL is detected, you must add the URL to the whitelist. In the case of file detection, however, do not add the file, but the file type!

Confirm once again that you want to add the selection to the whitelist.

Whitelisteintrag bestätigen