MAC: I can’t get a connection when updating my signature. What should I do?

If you receive an error message when attempting to update the virus signatures, there may be several reasons for this. However, if you have a working Internet connection, first ensure that the license you are using is valid. Additionally, make sure that G DATA Antivirus Mac is not blocked by your firewall.

This should establish a connection as long as your Internet connection is otherwise working properly.