License invalid (license problem)

Applies to

Operating system:

Windows

Products:

G DATA Total Security

G DATA Antivirus

G DATA Internet Security

Guide to Resolving the License Problem in your G DATA Software

You receive the message "License invalid (License problem)" and "Your license is invalid," even though you are sure your license is valid. Various protection components are disabled and cannot be reactivated.

This issue may be caused by a recent password change. Here’s how you can resolve the problem.

License problem

Understanding the License problem

This message can occur if your G DATA software still has the previous password entered. In this case, your license is no longer recognized as valid. After a password change, it is necessary to update the password in your installed G DATA software.

Step-by-Step Guide to Updating the Password

1

Open your G DATA software.

2

Click on Access data in the lower left part of the window. This will open the Settings.
Credentials