The Antivirus module could not be loaded! What to do?

Applies to

Operating system:

Windows

Products:

G DATA Total Security

G DATA Antivirus

G DATA Internet Security

You receive the alert “The Antivirus module could not be loaded!” when you start your G DATA software or after an update. The alert may also appear when you try to enable a disabled security module.

Antivirus module not loaded
Error message: "The Antivirus module could not be loaded!"

Solution 1: Restart

First of all, restart your system. To do this, specifically select the Restart function and not Shutdown or Hibernate!

Solution 2: Repair using FixSvc

If the behavior persists after restarting, proceed as follows:

  1. Download the following file: https://gdata-a.akamaihd.net/S/Tools/FixSvc.exe

  2. Double-click on the downloaded file to start it. Please confirm any prompts that appear with Yes, OK or Continue. Fehler Error%

  3. Finally, restart your computer.

Solution 3: Re-install the G DATA software

If you have followed the instructions but the problem persists, a complete reinstallation using G DATA AVCleaner is necessary.

To perform a complete reinstallation, follow these instructions in sequence:

Step 1: Uninstalling your G DATA product.
Step 2: Remove program remnants with G DATA AVCleaner.
Step 3: Installation and activation of your G DATA product (with existing credentials).

Conclusion

The error message "The Antivirus module could not be loaded!" indicates a possible corruption of the G DATA installation. To resolve the issue, perform a restart of your computer, use the FixSvc file, or carry out a complete reinstallation.