Defining an Application Blocked by G DATA Software as an Exception

Applies to

Operating system:

Windows

Products:

G DATA Total Security

G DATA Antivirus

G DATA Internet Security

This guide explains how to define an application blocked by G DATA software as an exception. This is helpful if an application or software is not functioning as expected and you suspect your G DATA software is the cause.

Description: An application may be blocked

An application may be blocked or its functionality restricted. To restore the full functionality of the application, you want to whitelist it as an exception in your G DATA software.

Important: In case of detection, it is not recommended to disable protection features or add a suspicious application as an exception.

However, if you are sure that the detection is incorrect, you can submit the respective file for review.

For this analysis, we need the suspicious file.+ Click here to submit a file for review.
Click here to submit a website for review.

Step 1: Narrow down the cause

efore making changes to the settings, it is important to determine if the problem is actually caused by your G DATA software.

Procedure:

  1. Open your G DATA software.

  2. Disable the following components by clicking on them individually:

    • Real-time protection > Disable virus monitor > Disable permanently

    • Real-time protection > Disable BEAST (behavior monitoring) > Disable permanently

    • Real-time protection > Disable AntiRansomware

    • Real-time protection > Disable DeepRay

    • Firewall > Disable firewall > Disable permanently

    • Web protection > Disable web protection

    • Email check > Disable email check

    • Spam protection > Disable spam protection

    • BankGuard > Disable BankGuard

    • Keylogger protection > Disable keylogger protection

    • Exploit protection > Disable exploit protection

  3. Restart your computer using the Restart function and check if the behavior still occurs.

Step 2: Result of narrowing down

  • If the application still does not work as expected: Your G DATA software is not the cause. Adding exceptions is not necessary. Re-enable all components.

  • If the application works after disabling the components: Gradually re-enable the components of your G DATA software to narrow down the exact cause.

Step 3: Resolution

After you have traced the behavior to a single component of your G DATA software, the following guides will help you resolve it:
Allow connections in the firewall.
Email check blocks email reception.

Conclusion

By systematically disabling and enabling the components of your G DATA software, you can determine if it is the cause of the problem and take appropriate measures to whitelist the blocked application and define it as an exception.